While we do not offer refunds, items purchased from LOUELLA are eligible for store credit or exchange if returned/postmarked within 30 days of receipt. Requests for exchanges after 30 days upon receipt of your order will not be considered. The item(s) must not be worn, altered, or washed and be accompanied with Louella hangtags attached. Please be careful of makeup or deodorant rubbing off on garment. Shipping and handling costs are nonrefundable.

LOUELLA reserves the right to decline returns that have been worn or damaged.  

EXCHANGE INSTRUCTIONS                                                                                        

To ship item(s) back to LOUELLA:

  • We recommend you contact customer service ( to place your exchange item on hold and avoid it being sold out. Please fill out the form on located under the 'Contact Us' tab or send an e-mail with the order number, item, and size you would like placed on hold.

  • Pack your item(s) and invoice in an appropriate bag/box and mail to:

P.O. Box 1227
Maplewood, NJ 07040 USA


Only unused E-gift cards can be canceled and refunded. Partially used E-gift cards can’t be refunded


All items marked as Final Sale have been reduced in price and cannot be returned.