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We ship worldwide. Unless otherwise noted, all orders will be dispatched 24-48 hours from time of purchase.

Delivery times are to be used as a guide only and commence from the date of dispatch. Louella is not held responsible for any delays caused by customs clearance or due to weather-related events. Louella will use best efforts to meet the indicated delivery times. If delivery is attempted and no one is available to accept the parcel, in most cases it should be held at your local postal facility. Please contact your local postal service for collection. If your parcel is unable to be delivered, it will be returned to Louella and we will attempt to contact you to arrange alternate delivery.


USPS Priority Mail (1 to 3 days) for purchases in United States. Does not apply to Overnight Shipping.


We offer flat rate shipping of $10 (including GST), plus $7 for each item. When your order is dispatched, you will receive a tracking number via email that can be used to track your order. Delivery time is 7-14 business days unless otherwise noted.


USPS Priority Mail (1 to 3 business days)

USPS Standard Post (2 to 8 business days)

Shipping costs will be applied at checkout and depend on your preferred shipping method. All U.S. orders are sent via the USPS. When your order is dispatched, you will receive a tracking number via email that can be used to track your order with USPS.



You assume full responsibility for your shipment once it leaves our warehouse and after Louella presents proper proof of shipment/delivery.

The risk of loss of goods shall be passed to you upon delivery of your product. If you authorize for the package to be left at your specified address, your order will be deemed delivered as if it had been signed for. Louella will not be held responsible for any loss, damage or liability as a result of this authority.