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Return Policy

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While we do not offer refunds, items purchased from LOUELLA are eligible for store credit or exchange if returned/postmarked within 7 days of receipt. Requests for exchanges after 7 days upon receipt of your order will not be considered. The item(s) must not be worn, altered, or washed and be accompanied with Louella hangtags attached. Please be careful of makeup or deodorant rubbing off on garment. Shipping and handling costs are nonrefundable.

SALE: All sale items are final sale. 


EXCHANGE INSTRUCTIONS                                                                                        

To ship item(s) back to LOUELLA:

1) We recommend you contact customer service ( to place your exchange item on hold and avoid it being sold out. Please fill out the form on located under the 'Contact Us' tab or send an e-mail with the order number, item, and size you would like placed on hold.

2) Include a $7 check/money order for the shipping cost of your new item (U.S. customers only). 

** All shipping costs are the responsibility of the customer 

3) Pack your item(s) and invoice in an appropriate bag/box and mail to:

P.O. Box 1227
Maplewood, NJ 07040 USA